Important information for all Planning Online users.
Troubleshooting password and access problems
Some users have reported problems with access to the Planning Online website. Here is our troubleshooting advice:-
Errors can be caused by incompatible settings on your PC or browser. If problems persist, try switching to a different browser (ie change from Internet Explorer to Firefox or Chrome).
Another cause of errors is internal caching of previous searches by your browser - this can result in an 'error' message being repeated for similar searches. To resolve this problem delete the Temporary Internet Files in your recent browsing history (on Internet Explorer go to Tools, Delete Browsing History and select Temp Internet Files - similar procedures on other browsers).
See answers below for specific problems....
My passwords are not working
I can get in to Myhomepage using the passwords but it won't let me search (button is greyed out)
Â· Your passwords have expired - contact us to re-set the expiry date or arrange renewal of your subscription. email firstname.lastname@example.org to check the position, or ring 028 42771080 (if no reply leave a message).
I get an error page when I search (Sequel exception error or Proxy error)
A blank page appears when I move from page to page on a list of results
Â· This happens occasionally with some PCs but not with others (never happens on ours!). It is something to do with the internal settings on your browser but we do not know exactly what causes it.
Â· To overcome this problem, set the page length to ALL and all of your results will appear on one long page as well as all the map/satellite photo with pins at the foot of the page (which is useful for examining a particular area). The page length is limited to a maximum of 1000 results and you should try to set the parameters of your search so it produces less than this number.